Patient Service Representative - Sugar Land, TX

Sugar Land, TX

Contracted

Experienced

Job Title: Patient Service Representative II
Job Location: Sugar Land, TX 77478
Job Duration: 03 Months – Contract

Schedule Notes:	Monday- Friday; 8am to 5pm CST In house at MFM Sugarland (Floater position as needed for coverage) covering MFM communities sites including Pavillion for Women when PTO’s, Call in’s.
Duties:	Performs patient registration procedures and ensures that all necessary patient forms are provided and filled out for the clinic visit. ASR position / check in, check out, appointment scheduling (Floater position). Communicates with patient staff and providers regarding patient arrivals delays and clinic processes. Verifies insurance benefits and identifies correct plan codes that drive reimbursement (i.e. Capitated allowance vs. per diem or discount of charges.). Enters batches and reconciles TCH charges daily. Schedules new or follow up appointments for patients and confirms patient appointments verifying patient demographics and insurance information. Schedules ancillary appointments diagnostic tests and follow up appointments per provider orders/requisitions. Ensures that interpreter services are available for patients as needed. Responds to customer questions with prompt information and /or service related to appointment status wait time or unanticipated problems while being culturally sensitive. Performs other duties and provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying faxing mailing and filing documents; and collecting and distributing mail. Serves in key role to assure most efficient patient throughput in exam rooms.
Skills:	Experience in a healthcare or related setting as well as pediatric experience is preferred. Required knowledge of medical terminology insurance terminology and customer service. Must be able to provide excellent customer service skills operate a personal computer and software efficiently and operate general clinic equipment. Bilingual in Spanish/English preferred.
Education:	High school diploma with two (2) years of experience providing excellent customer service.

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Patient Service Representative - Sugar Land, TX

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