Medical Assistant - Austin , TX
Austin, TX
Contracted
Experienced
Job Title: Medical Assistant – 2 Positions
Job Location: Austin , TX 78717
Job Duration: 03 Months – Contract
Shift: The primary shift will be Monday through Friday, 7:30am to 4:30pm; however, it may fluctuate depending on need for flu program and include some weekends
Duties:
• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally
sensitive manner.
• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or
unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in clinic meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and
development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
Skills:
Education:
REQUIRED- 2 years of related experience
ONE of the Certifications or Registrations listed below:
CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or
CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or
EMT - Emergency Medical Techn Texas Department of State Health Services Or
EMT-A - Advanced EMT Texas Department of State Health Services Or
EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or
EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or
EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or
LIC PAR - Lic-Paramedic Texas Department of State Health Services Or
NCMA - National Cert Med Assistant National Center for Competency Testing Or
NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or
RMA - Registered Medical Assistant from American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
Job Location: Austin , TX 78717
Job Duration: 03 Months – Contract
Shift: The primary shift will be Monday through Friday, 7:30am to 4:30pm; however, it may fluctuate depending on need for flu program and include some weekends
Duties:
• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally
sensitive manner.
• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or
unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in clinic meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and
development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
Skills:
- Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
- The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary.
- Bilingual in Spanish/English a preferred
Education:
REQUIRED- 2 years of related experience
ONE of the Certifications or Registrations listed below:
CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or
CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or
EMT - Emergency Medical Techn Texas Department of State Health Services Or
EMT-A - Advanced EMT Texas Department of State Health Services Or
EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or
EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or
EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or
LIC PAR - Lic-Paramedic Texas Department of State Health Services Or
NCMA - National Cert Med Assistant National Center for Competency Testing Or
NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or
RMA - Registered Medical Assistant from American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
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