Patient Service Representative - The Woodlands , TX
Woodlands, TX
Contracted
Experienced
Job Title: Patient Service Representative
Location: The Woodlands , TX 77384
Job Type: 3 Months Contract
Shift: Monday-Friday 8am-5pm
Duties:
Responsibility A:
Verified by monthly reports.
• Receives a percentage of the incoming calls and affects appropriate call resolution as demonstrated by monthly productivity reports. Percent of calls will be adjusted based on staffing numbers.
• Performs the necessary investigation and takes the appropriate action necessary to resolve an account (i.e. refund requests, review of charges, rebill, courtesy discount or collection of additional funds from the guarantor) and follows up with no more than five errors/occasions per year as documented by random Management review.
• Updates the appropriate systems with comprehensive documentation of issue resolution or status.
Responsibility B:
• Services the patients or guarantors that visit the Business Office as evidenced by the walk-in log monthly.
• Updates the appropriate systems with comprehensive documentation of payment arrangements as reviewed by Management using a random sampling of accounts of as a result of a focus review.
• Collects the first payment while setting up the payment plan in at least 90% of the plans set up.
Responsibility C:
• Follows departmental policies for accepting and processing credit card payments for outstanding accounts.
• Reconciles cash drawer daily per departmental processes.
• Adheres to the policies and procedures regarding regulatory guidelines for appropriate processing, handling, and storage of credit card information. Responsibility D: Updates, maintains and documents patient account information accurately in the appropriate hospital’s accounting/billing systems.
Responsibility E:
Actively participates in special assignments, programs, or improvement initiatives with successful outcomes.
Responsibility F:
Initiates contact with guarantors or third-party payors when necessary to collect on outstanding guarantor receivables.
Responsibility G:
Analyzes and determines accounts to transfer to External Agency for additional collections follow up.
Skills:
• Knowledge of general business office procedures, preferably a hospital setting.
• Ability to display telephone etiquette, professional courtesy, and customer service skills; excellent verbal communication skills with good listening skills; problem-solving and analytical skills; the ability to use a PC with proficiency in word processing and spreadsheet applications along with the ability to operate general office equipment and a telephone headset.
Required Skills:
o Referrals/Authorization
o Epic
o Insurance Verification
o 2 years Patient Access Registration/Financial Counselling experience
Education:
H.S. Diploma or Equivalent- Required.
2 years customer service, business experience, preferably in healthcare environment , Standard ADA Settings
Location: The Woodlands , TX 77384
Job Type: 3 Months Contract
Shift: Monday-Friday 8am-5pm
Duties:
Responsibility A:
- Answers telephone calls, assesses needs and determines appropriate actions for account resolution.
- Verified via random monitoring of calls, customer feedback and account documentation review.
Verified by monthly reports.
• Receives a percentage of the incoming calls and affects appropriate call resolution as demonstrated by monthly productivity reports. Percent of calls will be adjusted based on staffing numbers.
• Performs the necessary investigation and takes the appropriate action necessary to resolve an account (i.e. refund requests, review of charges, rebill, courtesy discount or collection of additional funds from the guarantor) and follows up with no more than five errors/occasions per year as documented by random Management review.
• Updates the appropriate systems with comprehensive documentation of issue resolution or status.
Responsibility B:
- Accepts payment arrangements through telephone calls and in person with guarantors or patients
• Services the patients or guarantors that visit the Business Office as evidenced by the walk-in log monthly.
• Updates the appropriate systems with comprehensive documentation of payment arrangements as reviewed by Management using a random sampling of accounts of as a result of a focus review.
• Collects the first payment while setting up the payment plan in at least 90% of the plans set up.
Responsibility C:
- Processes credit card payments promptly and accurately.
• Follows departmental policies for accepting and processing credit card payments for outstanding accounts.
• Reconciles cash drawer daily per departmental processes.
• Adheres to the policies and procedures regarding regulatory guidelines for appropriate processing, handling, and storage of credit card information. Responsibility D: Updates, maintains and documents patient account information accurately in the appropriate hospital’s accounting/billing systems.
Responsibility E:
Actively participates in special assignments, programs, or improvement initiatives with successful outcomes.
Responsibility F:
Initiates contact with guarantors or third-party payors when necessary to collect on outstanding guarantor receivables.
Responsibility G:
Analyzes and determines accounts to transfer to External Agency for additional collections follow up.
Skills:
• Knowledge of general business office procedures, preferably a hospital setting.
• Ability to display telephone etiquette, professional courtesy, and customer service skills; excellent verbal communication skills with good listening skills; problem-solving and analytical skills; the ability to use a PC with proficiency in word processing and spreadsheet applications along with the ability to operate general office equipment and a telephone headset.
Required Skills:
o Referrals/Authorization
o Epic
o Insurance Verification
o 2 years Patient Access Registration/Financial Counselling experience
Education:
H.S. Diploma or Equivalent- Required.
2 years customer service, business experience, preferably in healthcare environment , Standard ADA Settings
Apply for this position
Required*